Shipping Policy
Rootree Shipping Policy
Shipping Policy
At Rootree, we are committed to making your shopping experience smooth, reliable, and satisfying. Please review the following information regarding our order processing and shipping policies.
Domestic Shipping Only
Orders placed on rootree.com can be billed and shipped only within the United States. We currently do not ship to U.S. territories, APO/FPO addresses, or international destinations. International shipping options will be announced soon.
Order Processing
Orders are processed within 1–2 business days (Monday through Friday, excluding federal holidays). Orders placed after 12:00 PM PST or on weekends will begin processing the next business day. You will receive a confirmation email with tracking information once your order has shipped.
Shipping Options & Estimated Delivery Times
| Shipping Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 5–7 business days | Free on orders over $75 |
| Standard Shipping | 5–7 business days | $6.99 on orders under $75 |
| Expedited Shipping | 2–3 business days | $14.99 |
| Overnight Shipping | 1 business day | $24.99 |
Delivery times are estimates and not guaranteed. Rootree is not responsible for delays caused by weather, carrier issues, or other circumstances beyond our control.
Order Tracking
Once your order ships, you will receive an email with a tracking number. You can track your order directly on the carrier's website or via your Rootree account.
Lost or Stolen Packages
Rootree is not responsible for lost or stolen packages after confirmed delivery. If your tracking shows delivered but you have not received your package, please contact the carrier directly. For further assistance, email us at support@rootreeshop.com.
Damaged Items
If your order arrives damaged, please contact us at support@rootreeshop.com. within 7 days of delivery with your order number and photos of the damage. We will work to resolve the issue promptly.
Questions?
If you have any questions about your order or shipment, please contact our customer care team at support@rootreeshop.com. We respond within 1–2 business days.