FAQ
ποΈ ORDERS & SHIPPING
Q. How long does shipping take? Standard shipping takes 5β7 business days within the United States. Expedited options are available at checkout.
Q. Do you offer free shipping? Yes! We offer free standard shipping on all U.S. orders over $75.
Q. Can I change or cancel my order after placing it? Orders can be modified or cancelled within 24 hours of purchase. Please contact us at support@rootreeshop.com as soon as possible.
Q. Do you ship internationally? Currently we ship within the United States only. International shipping is coming soon!
π RETURNS & REFUNDS
Q. What is your return policy? We accept returns within 30 days of delivery for unused, unopened products. Sale items are final sale.
Q. How do I start a return? Email us at support@rootreeshop.com with your order number and reason for return. We'll guide you through the process.
Q. When will I receive my refund? Refunds are processed within 5β7 business days after we receive your return.
πΏ PRODUCTS
Q. Are Rootree products safe for sensitive skin? Yes! All Rootree products are dermatologist-tested, fragrance-free, and formulated to be gentle on sensitive skin.
Q. Are your products cruelty-free? Absolutely. Rootree is 100% cruelty-free. We never test on animals.
Q. Are your products vegan? Yes, all Rootree products are vegan-friendly.
Q. What makes Rootree different from other skincare brands? Rootree combines the power of Mulberry 5D complex β a K-Beauty innovation β with clinically proven ingredients to deliver visible pore care, hydration, and skin elasticity results.
Q. How long until I see results? Most customers notice a difference within 2β4 weeks of consistent daily use.
Q. Can I use multiple Rootree products together? Yes! Our products are designed to work together. We recommend: Cleanser β Ampoule β Cream as your daily routine.
π€ ACCOUNT & REWARDS
Q. How do I create an account? Click "Account" at the top of our website and follow the sign-up steps.
Q. Do you have a loyalty rewards program? Yes! You earn points on every purchase which can be redeemed for discounts on future orders.
π CONTACT
Q. How can I contact Rootree? Email: support@rootreeshop.com We respond within 1β2 business days.